TexPack is an annual IDC3 software update contract available in three versions: IDC3 Light, IDC3 Plus and IDC3 Pocket. By subscribing to an update package ‘TEXPACK’, Texa Customers will receive updates for the programs agreed to by contract with the supplier and licensed to the Customer. Contract holders can install all the updates, corrections or new versions of the programs supplied by Texa. In particular, they will be able to install application programs and will be provided with the information for correct update installation, as well as receiving information on any changes, in order to have an updated tool with the best coverage of brands and models.

Even if TEXA solutions are easy and direct, it may happen that a particular problem on a vehicle can’t be solved. In this case, the mechanic needs a personalized help, a specific guide that TEXA offers with its Technical Call Center service. Our Tex@Info Technical Call Center service is designed to provide assistance to customers using the TEXA equipment. The access to the Call Centre support service is available to customers who subscribe to the annual TexPack and Tex@Info package, and allows direct access to the UK Texa Technical department and to receive technical assistance from a member of our team.

All the members of our technical team can provide support concerning the use and functionality of the Texa products, and can also provide assistance as far as system and vehicle related problems. This service is provided by subscription only, and is linked to the TexPack subscription for software updates: for further information about the access to this service please contact your Texa distributor. .

TEX@INFO can be integrated with our “SEARCH” service, an exclusive information and assistance service. Thanks to this option (that can be activated through an additional button on the IDC3 software menu) technicians will receive all necessary problem solving instructions directly on their TEXA tool.

Thanks to the “SEARCH” technology powered by Google, mechanics can enter the problem’s description and, receive back a detailed problem solving schedule. This function requires an internet connection.